The Flowing Spring Grubcard

We have our very own loyalty card called the Grubcard which rewards customers for dining with us! Every time you have a meal, whether eat-in or takeaway, you can accrue Grubs (points) which you can then redeem for free meals for you and your guests! Hooray!
 
 POUNDS = GRUBS = FREE GRUB
 
Each time you buy a meal to eat in, whether just for yourself or for a table of friends or family, we will convert each pound spent on food into Grubcard points (Grubs). As you accrue your Grubs you will be able to redeem them for free meals. Signing up to a Grubcard is free.
 
 STANDARD REWARDS
 100 Grubs
 Collect 100 Grubs for a free meal from our Smaller Meals or Desserts Menu
 150
 Collect 150 Grubs and you can claim a Main Meal for one when two or more dine in the same sitting

You can save up your Grubs to claim a single reward or collect enough to combine two or more offers in one go! You choose.
 
 SPECIAL OFFERS AND REWARDS: DOUBLE GRUBS WITH OUR FESTIVE MENU 2021
 On top of our standard rewards, we occasionally offer special deals. To celebrate the return of the Grubcard and our Festive Menu, we'll be rewarding you with double Grubs for every pound spent on food from our Festive Menu starting Tuesday 16 November 2021. The special offer applies to Small Meals and Starters, Mains and Desserts from our Festive Menu only. Sandwiches, ciabatta rolls, jacket potatoes, portions of chips and garlic bread are excluded. Offer applies to eat-in orders only, not takeaways
 
 HOW DOES THE GRUBCARD WORK?
The Grubcard is a credit card size plastic card with a chip, unique to each card holder. The value of food purchased in one sitting is entered into our special Grubcard terminal and the value added to your card. We do not store any personal details apart from your email address (which you agree to). 
SMALL PRINT
Of course there has to be rules over how the Grubcard can be used. So here they are...


  1. One Grubcard only can be issued per person.  All you need to do is provide us with your email address and, by doing so, agree to us occasionally emailing you with information about the pub, our events and promotions. We do not ask for any other information and we do not pass on your email addresses to anyone else.
  2. Grubs (points) can only be earned based on the value of food the holder pays for per sitting. For instance, if the holder is part of a table of four and just pays for his/her own meal, he/she cannot claim the value of the whole table's meals. However, if the holder pays for the entire table's food, Grubs are recorded for the whole food value accordingly. 
  3. Points are credited to the holder's card at the rate of one Grub per whole pound spent. So a meal costing £9.95 earns 9 Grubs. 
  4. Grubcard holders are requested to mention their intent to redeem Grubs prior to dining. This ensures the terminal and EPOS used properly record the transactions.
  5. Once Grubs are redeemed, the respective number of Grubs are deducted from the holder's balance and cannot be re-used.
  6. Holders may choose how to redeem their Grubs based on the current offers and are free to combine offers for greater savings. 
  7. The holder cannot claim Grubs from a meal just paid towards the cost of that same meal, only accrue them towards future meals. 
  8. Grubs cannot be earned on a visit where Grubs are being redeemed.
  9. Grubs can only be earned when eating in at The Flowing Spring. Takeaway meals are excluded unless a specific promotion allows it.
  10. The owners of this promotion, Nick and Hazel of Shrooms Foods Limited, have the final decision over how Grubs are earned and redeemed. No other member of staff has discretion over how the promotion is conducted.
  11. Grubcards are not transferable and must only be used by the holder to whom the card was issued and registered.
  12. The promoter, Shrooms Foods Limited, may choose to alter, withdraw offers, suspend or terminate the entire promotion at any time without compensating the holder. 
  13. Grubs hold no monetary value nor cash alternative and can only be redeemed for the offers published here at the time.
  14. Grubs can only be earned on those items listed on the current Flowing Spring menu(s). Crisps and other bar snacks do not qualify.
  15. Grubs cannot be earned when booking a private event which includes food catered for by us. Neither can Grubs be earned on our special events where we are offering special event meals, for instance, on Outdoor Gig Nights.
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